Terms & Conditions

1) Every chef has a different style of making cakes, so the designs may vary a slight from the photographs displayed in the website.

2) We are a certified ecommerce website and are present in all places where we operate. So do not worry about the order getting delivered. Any worry, call us on +91 99540 27778.

3) In case of any mistakes from our end we will refund or provide with a new order free of cost.

4) Complaints after a day of the delivery will not be entertained.

5) The standard delivery mode will not be charged for delivery unless the order is above 1 pound.

6) Please do not tip the delivery guy.

7) In case of any complaints regarding the cake, a sample of the cake should be delivered to our order delivery executive.

8) Once ordered for express delivery, no cancellation will be entertained.

9) Express deliveries are for emergency orders and will be delivered within 3 hours.

10) Some cakes may have fruits, but will solely depend on the market availability.

11) Complaints will be only entertained if there are any foul taste or smell on the cake.

12) In case of cancellation, we request you to do it a day before the day of delivery.

13) Express deliveries will be charged rupees 100

14) Egless cakes will be chared rupees 50 extra per pound.

15) For deliveries outside of Jorhat town, delivery charges may be applicable.

Cancellation And Refund Policy

  • 1) Any cancellations to the order shall be made before 6 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 6hr delivery window starts. Cancellation is not possible if the product is dispatched.
  • 2) Cancellation of order can be done through the website by going to the My Orders page or you can simply call us at +91 9707349387 or mail us at support@cakenconfec.com.
  • 3) Delivery will be made by our executives, your ordered products are in safe hands.
  • 4) We request you to please provide the exact change amount at time of delivery in case of Cash on Delivery
  • 5) If your pin location is not in our serviceable locations, you can call us for your order and get it delivered anywhere within Jorhat city as per your convenience.